Privacy Policy
The term ‘VicHaus’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 441A Joo Chiat Road, Singapore 427654. The term ‘you’ or ‘guest(s)’ refers to the user or viewer of our website.
This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or use our services. All personal information that can be used to identify you will only be used according to this privacy policy.
You acknowledge the use of these information when you continue with the usage of the website or contact us form submission.
For the purposes of responding to enquiries, processing bookings, communicating with guests, improving our services, maintaining our records and administering promotional activities, we may collect information including your name, email address, telephone number, information provided through enquiry or booking forms, and any other information voluntarily submitted by you. We will only collect personal information that is reasonably necessary for these purposes.
We do not sell, distribute or lease your personal information to third parties unless we have your consent, are required to do so by law, or where disclosure is necessary for the provision of our services, such as to our website hosting provider, payment service providers or booking system providers.
Our website may contain links to external websites for your convenience. Once you leave our website, please note that we do not have control over those websites and are not responsible for their privacy practices or the protection of any information that you provide to them. We encourage you to review the privacy policies of those websites before providing any personal information.
Our website uses cookies and similar technologies to improve your browsing experience, personalise website functionality, remember your preferences and analyse website traffic. Cookies are small text files stored on your device and do not provide us with access to your computer or personal files. Most web browsers automatically accept cookies, although you may choose to modify your browser settings to decline or remove cookies. Please note that disabling certain cookies may affect the functionality of our website.
We also use third-party services, including Google Analytics 4 and Google Ads, which may place cookies or use similar technologies to help us understand how visitors use our website, measure the effectiveness of our advertising campaigns and improve our website and services. These services may collect information such as your browser type, device information, pages visited, time spent on our website, approximate geographic location, referral source and interactions with our website. We also use campaign tracking parameters (commonly known as UTM parameters) in our online advertisements and QR codes to measure the performance of our marketing campaigns. These parameters do not contain personally identifiable information.
We do not intentionally send personally identifiable information, such as your name, email address or telephone number, to Google Analytics through our website analytics.
For more information about how Google collects and processes data when you use websites and applications that use Google services, please visit here. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available from Google.
We take reasonable steps to protect your personal information against unauthorised access, misuse, disclosure or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations. Any updates will be published on this page and will take effect immediately upon publication.
If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us.