Terms & Conditions

By continuing to browse on VicHaus website, you are agreeing to be bound by the below terms and conditions of use. Alongside our privacy policy, the terms and conditions define Vichaus relationship with you in relation to this website. Kindly exit from this website, if you object to any of the below terms and conditions. If you have reserved a stay with us, the Terms and Conditions will apply to your booking, unless an Agreement was executed (separate document). 

The term ‘VicHaus’ and/or ‘us’ and/or ‘we’ refers to the Provider whose registered office is at 441A Joo Chiat Road Singapore 427654. The term ‘company(ies)’ and/or ‘you’ and/or ‘guest(s)’ and/or ‘user(s)’ refers to the paying client.

It is mandatory that guests follow the stipulated terms and conditions, for VicHaus to ensure a safe and enjoyable stay for all. If any of the terms and conditions is violated, VicHaus reserves the right to cancel your stay without refund and/or deny entry to the facilities. Nothing herein contained shall construe or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the apartment premises or any part of portion thereof, in favour of any Guest or resident or visitor. VicHaus is always in full and absolute possession of the whole of the premises.

Terms and Conditions

1. Deposit Policy
   
   • Reservations that are less than < 3 months will require a (refundable) security deposit from SGD 200 onwards to be paid at the point of checking in.
   • For reservations that are more than >= 3 months, we will inform you of the refundable security deposit amount required and it is to be paid upon execution of the Agreement (separate document). 
   • The security deposit will be fully refunded within 14-30 days after check-out if no extra costs have been incurred throughout the stay.
   • The security deposit may be forfeited based on the damages policy.
2. Cancellation Policy
   • For all cancellations, you will be liable to pay a cancellation fee of SGD 196.20 to us for administrative and bank charges incurred for the refund.
   • For stays that are less than < 30 nights, cancellation must be made at least 2 weeks in advance, to receive full Booking Amount, less cancellation fee. Failure to do so will result in the Booking Amount being forfeited in full.
   • For stay that are at least >= 30 nights, cancellation must be made at least 1 month in advance, to receive full Booking Amount, less cancellation fee. Failure to do so will result in the Booking Amount being forfeited in full.
   • There will be no refunds for unused nights in the event of early termination of stay for whatsoever reason.
   • In the event that you complete a booking based on a rate that has been incorrectly posted, we reserve the right to cancel the booking at the Management’s discretion and will contact you directly to do so.
3. Amendment Policy
   • For stays that are less than < 30 nights, any amendment request must be made at least 2 weeks in advance.
   • For stay that are at least => 30 nights, any amendment request must be made at least 1 month in advance
   • If the amendment results in a higher price than what was initially paid, guests are liable to pay the difference to us.
   • If the amendment results in a lower price than what was initially paid, we will refund the difference, less administrative and bank fees of SGD196.20.
   • Acceptance of the amendment is subject to room availability and at the sole discretion of the Management.
   • Date amendment is only allowed once per reservation.
   • If date amendment is accepted, the reservation will become non-cancellable, i.e. cancellation policy does not apply.
   • In the event that you complete a booking based on a rate that has been incorrectly posted, we reserve the right to amend the rate at the Management’s discretion and will contact you directly to do so.
4. Extension Policy
   • Extensions of stay are not guaranteed and dependent on room availability.
   • Any extension of stay will be charged based on either the prevailing room rate or rate set out in your room offer packages offered by VicHaus.
5. Checking In and Out
   • You may check-in any time after 2:00pm SGT and check-out any time before 11:00am SGT.
   • Early check-in and late check-out may incur additional charges, up to the Management’s discretion.
   • Guests will need to show identification upon Management’s request when entering and upon check-in.
   • As our Reception operates Monday to Friday 9.00am to 6.00pm SGT, for check-in beyond 6pm SGT on i) weekdays, ii) on weekend or iii) public holidays, arrangement has to be made in advance. Guests are advised to email us at vichaus@vichaus.com.sg or contact us to provide us with their estimated arrival.
6. No Show Policy
   • If you do not check in within 24 hours of the check-in time and no notice of late arrival was provided, VicHaus reserves the right to treat your reservation as No Show and cancel the reservation without refund.
7. No Smoking and Vaping Policy
   • Under the Smoking (Prohibition in Certain Places) Act 1992 in Singapore, SMOKING AND VAPING IS STRICTLY NOT ALLOWED AT THE PREMISES (INCLUDING THE BEDROOMS) AT ALL TIMES, except within the designated smoking area which is demarcated and located at the front of our Estate, beside our passenger side gate.
   • A PENALTY FEE of SGD 1000 will be charged if you are caught for smoking or vaping at the Premises (including the bedrooms). If you are caught vaping, you will be reported to the police as vaping is banned in Singapore.
   • We reserve the rights to forfeit the Security Deposit in full for non-compliance of this Policy by Guest(s).
8. No Pets policy
   • No pets are allowed on premises, except for Singapore Animal & Veterinary Service Issued Licensed Assistance Dog.
9. Visitor Policy
   • VicHaus allows guests to invite up to a maximum of 5 visitors at one time.
   • Visitors are requested to leave VicHaus Premises by 11pm, overnight stay is strictly not allowed.
   • For security reasons, all visitors must be registered and accompanied by a guest who has checked in.
   • VicHaus personnel reserves the right to have all unregistered or unaccompanied visitors to leave the premise immediately.
   • Unlawful gatherings are not allowed.
   • Registered guests are liable for any damage caused to the equipment, furniture or facilities of the property, as well as for the conduct of their visitors.
10. Child Policy
    • Persons that are aged seven and below are considered as a Child. Persons that are 8 years old and above are considered as an Adult.
    • All accompanying children must be declared at the point of booking, including infants.
    • For selected room types, guests will not be charged additional fees for a single child, aged seven and below, if the child uses the existing bedding.
    • Baby cot is chargeable and subject to availability.
    • Children must be supervised by an adult at all times.
11. Housekeeping and Staff Policy
    • Our staff may enter common areas, including (shared) kitchenettes, without prior notification to provide housekeeping and maintenance.
    • Guests are to cooperate and ensure their personal belongings do not obstruct cleaning activities.
    • Our staff reserve the right to access your room, for the purpose of cleaning, maintenance, emergency situations or to enforce our policies.
    • Room access will be conducted respectfully and during reasonable hours, except in emergencies where immediate entry may be required.
    • When possible, guests will be notified in advance if reentry into your room is required outside of regular cleaning or maintenance schedules.
    • Our staff cannot provide extra services without Management’s permission.
    • No abuse of our staff will be tolerated.
12. Room and Common Areas Policy
    • VicHaus serviced apartment is solely to be used as a residential space.
    • Only registered guests are allowed to stay in the serviced apartment.
    • Our shared kitchenette is considered a common area and therefore, this area is not exclusive to any individual. The doors to these areas must remain unlocked at all times.
    • Guests are not allowed to use nails, screws and stickers on any surfaces.
    • Kindly refrain from bringing bulky furniture and electrical appliances onto the premise, unless written approval has been provided by Management.
    • Swords, firearms, explosives, flammable liquids, or any other illegal articles that may endanger the safety of guests and staff are strictly prohibited on the premises.
    •  Please do not litter or spit. Garbage must only be disposed in the designated bins.
    • Guests have to turn off appliances, lighting, water heater and air-conditioning system etc. (“electrical appliances”) after use. If left on without any Guest’s present, we reserve the right to switch them off and charge for excessive utility usage.
    • Clothes and other articles are not permitted to be hung in the common areas.
    • No durians and mangosteens to be consumed within the compound.
    • Gambling and unlawful activities are prohibited on the premises.
    • Any damage found prior to the usage of the room or
      facilities should be reported immediately, either to the team on the floor and/or via email at
      vichaus@vichaus.com.sg prior to your usage of room or facilities to safeguard your interest. VicHaus reserve the right to charge you for the full cost of damages, should you be found responsible for the damages incurred.
    • For damages reported during or after your stay, guests may be liable for the damages.
    • Please keep your volume down from 11PM SGT to 7AM SGT as other guests are resting.
    • We have the right to require a guest to leave if he/she is being a nuisance within the premises.
13. BBQ Pit Policy
    • BBQ Pit rental will come with 1 gas BBQ Grill and the space of 1 rooftop pavilion. No additional equipment or cutleries will be provided.
    • BBQ Pit rental is chargeable and will be available on a first-come, first-serve basis.
    • It will also require a refundable deposit of SGD200. Deposit will be fully refunded afterwards if the BBQ area is handed over in a clean and satisfactory condition as determined by our staff.
    • Cost of repairs and additional charges, if any, would be deducted from the deposit. However, if such cost exceeds the deposit amount, guests will be charged for the additional amount.
    • Any BBQ Pit cancellation have to be made 24 hours in advance to receive full refund. Cancellations made within 24 hours will not be refunded, for whatsoever reason.
14. Parking Policy
    • If you are driving a vehicle, please register your vehicle prior to checking in. Parking lots will be distributed on a first come first serve basis at the management’s discretion.
    • Any additional carpark lot would require re-application and incur additional charges. Approval is solely at VicHaus management discretion.
    • Unregistered vehicles will be wheel clamped and a fee of SGD 200 will be charged for unclamping.
    • Carpark lot entitlement period follows guest’s period of stay.
15. Damages Policy
    • Guests are liable for all damages to equipment, furniture or facilities. You will be charged for the full cost of damages incurred and the amount will be deducted from the security deposit.
    • If damages exceed the security deposit, guests must pay the difference upfront.
16. Indemnity
    • To fully indemnify and keep indemnified the Provider on demand from and against all claims of any sort, all actions or proceedings of any nature, all orders, liabilities, loss, costs and expenses whatsoever brought or awarded against or suffered by in connection with loss of life, personal injury and/or damage to or loss of personal chattels arising from or out of any occurrence in, upon or at the Premises or the use of the Premises by the Guest, or any other authorised guest’s visitors otherwise directly or indirectly caused or contributed to by any act, omission, default, neglect or misconduct of the Guest, or any other authorised guest’s visitors.

The use of this website is subject to the following terms of use

The term ‘VicHaus’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 441A Joo Chiat Road, Singapore 427654. The term ‘you’ or ‘guest(s)’ refers to the user or viewer of our website.

• The website’s content is for your general information only. It is subject to change without notice.
• We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Under no circumstances will we be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information) resulting or arising directly or indirectly from your use of or inability to use this website or any websites linked to it, or from your reliance on the information and material on this website, even if we have been advised of the possibility of such damages in advance.
• Any information or materials on this website used or using is at your own risk. We are not liable for any loss or damage that you may suffer as a result of such usage of this website. You are responsible for ensuring that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, and code. You agree not to infringe or violate the owner’s intellectual property rights in any way. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• The website may contain links to other websites. They do not signify that we endorse the website(s). We are not liable for the content of any linked website.
• We may use third-party cookies on the Website. Third-party cookies are cookies that are placed on your device by a third party, such as an advertising network or analytics provider. Third-party cookies are used to track your browsing activity across different websites. The Owner does not control third-party cookies. You can choose to disable third-party cookies in your browser settings. However, disabling third-party cookies may affect the functionality of the Website. By using the Website, you consent to the use of third-party cookies.
• Any media platforms that claim to represent VicHaus Serviced Apartment are, unless officially recognised by the owner, unofficial and do not represent our views or policies. We caution that these platforms may contain outdated, inaccurate or false information. We exclude any responsibility in connection with these platforms.
• We reserve the right to remove posts, comments or other content from any of our official media platforms that contain inappropriate or inaccurate material.
• The owner reserves the right to modify or amend these terms at any time. You are responsible for reviewing the terms periodically to ensure that you are aware of any changes.
  Use of this website, social media and these terms are governed by the laws of Singapore. Any claim relating to use of the above shall be heard by Singapore Courts.
• You agree to indemnify and hold harmless the owner from any claims or expenses, action, demands, loss or damages (including attorneys’ fees and costs) made against the owner by any third party arising out of or relating to your violation of these terms and conditions, your use of the site or your violation of any rights of a third party.

If you have any feedback or enquiries relating to this website and/or the terms, please contact us.